How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within three days of your purchase.

1. Please email pfacmarketing at to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

Pet Family Animal Clinic and Grooming Center
B4 L6-B, Greenvillas 2, Brgy. Buhay na Tubig, Highway, Imus Cavite, Imus, Philippines

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

1. Items can not be returned if they are opened.
2. Merchandise that has been used will not be accepted for return or exchange.

We do not refund the payment handling you paid for the order.